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My website was hacked. What should I do?

A hacked website is really frustrating – it’s troublesome for your business and visitors, and removing a hack can be time-consuming. Let’s go through the fastest and easiest way to fix your website.

Let’s check for warnings

If you’ve seen “This site contains malware” or “The site ahead contains harmful programs” in connection with your site, there’s definitely a problem. To check further, go to https://sitecheck.sucuri.net and enter your domain name.

  • If your website’s been hacked, you’ll see a warning here.
  • No warning? It’s less likely (but still possible) that your website has been compromised.

Change your passwords

If your site’s been hacked, you need to immediately change all your passwords.

Note: To make sure you use the right instructions, find out what type of hosting account you have.

Your hosting typePasswords to reset
Linux Hosting with cPanelPrimary FTP, secondary FTP, databases, apps like WordPress or Joomla
Windows Hosting with PleskPrimary FTP, secondary FTP, databases, apps like WordPress or Joomla

Restore from backup

If you have a backup of your website (and database) that you know wasn’t corrupted, you should re-upload it to your hosting account.

Remove the hack

It’s nearly impossible for anyone to reliably remove malware from a website by hand. To remove the compromise from your files, we recommend using an application like Express Malware Removal. Using its automatic malware scan technology, it will not only find any compromises in your files, it also removes them.

Identify & fix the weakness

To prevent your site from getting hacked again, you should identify how your site was compromised. There are two types of weaknesses: passwords and structural problems.

Passwords

Most hacks happen because the attacker was able to guess your account’s password by brute force. By simply changing your password (and using a stronger one this time), you can prevent these attacks from succeeding in the future.

Structural

These types of weaknesses require thorough testing to identify. There’s a lot of security software that can perform these types of scans but, again, we recommend Express Malware Scanner. It can identify a number of different issues, as well as help you fix them.


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